Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.
Shipping Time
Once your order has been dispatched, delivery typically takes 7–12 business days, depending on your location and local customs processing.
| Destination | Estimated Delivery Time |
|---|---|
| Domestic | 7–12 business days |
| International | 7–12 business days |
Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs clearance, weather conditions, public holidays, or carrier disruptions beyond our control.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress. Please allow 24–48 hours for tracking information to update after dispatch.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
[Optional: Insert your specific rate structure here, e.g. "Free standard shipping on all orders" or "Flat rate of $X for international orders."]
Customs, Duties, and Taxes
[Store Name] is not responsible for any customs fees, import duties, or taxes that may be applied by your country's customs authority. These charges, if any, are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.
Multiple Items / Split Shipments
Because we work with multiple suppliers, items purchased together may be shipped from different locations and could arrive in separate packages at different times. This does not affect your total delivery cost.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at [support email] before taking further action. We will work with you to track down your package or provide a suitable resolution.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. [Store Name] is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [support email] — we will do our best to update the address before dispatch, but cannot guarantee changes once an order has shipped.